SVAS Outsourcing division, through a joint venture with our US-based affiliate Financial Services International, LLC, offers high-quality outsourcing services to private sector partner companies in the United States. Together we offer an effective staff augmentation approach whereby our team provides live call customer service and back-office support and is managed like a remote office of the international client. We offer a higher level of service and delivery than typical low-cost outsourcing. We provide professional and rigorous management to each team and work closely with our client’s onshore managers to deliver on all defined activities and service level agreements. Our approach has proven to be effective with our teams delivering at equal or above the production of onshore counterparts after completing mutually agreed upon training. SVAS follows best in class governance, compliance, and data protection for each of our clients. We offer exceptional services at highly competitive rates for our clients while creating exceptional job opportunities in Zambia. We are an employer of choice in Zambia, with 98% staff retention to date. Our approach to outsourcing partnership with our client's works and needs.