TELESALES REPRESENTATIVE (Call Centre Customer Support)

TELESALES REPRESENTATIVE (Call Centre Customer Support) - EZER OUTSOURCE LIMITED

Date Posted: Jul 27, 2024

Job Detail

Location:

Lusaka, Lusaka, Zambia
Company:

EZER OUTSOURCE LIMITED
Type:

Full Time/Permanent
Shift:

Morning Shift
Career Level:

Management
Positions:

10
Experience:

1 Year
Gender:

No Preference
Degree:

Bachelors Degree
Apply Before:

Jul 29, 2024

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Job Description

JOB TITLE : TELESALES REPRESENTATIVE

INDUSTRY : BREWERIES

START DATE : 1st AUGUST 2024

Job Description

The primary purpose of this role is to increase sale volumes by receiving and processing customer orders (Inbound & outbound) and improve customer relations by attending to their queries.

Key responsibilities:

Call POCs for CXC orders following the loaded call schedule: Achieve 100% Call Compliance, Contactibility, Strike Rate and improved Order Generation.
Knowledge of stock at-hand : Stock position verified at 08:00 hours every morning.
Receive inbound calls via PABX facility and process inbound orders as per customer/ BDR requirement: Process inbound orders to improve order generation

Order generation and capture:

Orders generated using 1.5 Matrix.
Order captured in Flowcentric / Salesforce
Customer advised of order number and Telesales Rep. name. Order status followed up through-out the day.

Sales Order Reports:

All processed orders captured (per customer) and filed on a daily basis.
Signed off by individual representatives.

Customer queries : All Customer queries attended to.
Client Base: Know the POC base assigned to a Zone a its purchase Volume

Profile

Degree in Marketing/any Business degree
Syspro
Ms Office
Flowcentric/SaLesforce
Good customer relations
Independent worker

How to apply:

Please send the following to ezerzambia@outlook.com and copy support@finderhub.co.zm:

Latest CV (should include contact details)
Copies of qualifications
Copy of NRC
Last salary and desired salary

Benefits

Industry Related

Skills Required

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Company Overview

EZER OUTSOURCE LIMITED

Lusaka, Lusaka, Zambia

10 Current Jobs Openings

Ezer Outsource Limited offers diverse outsourcing solutions to your organization at various levels for all your labor and outsource related activities. Ezer Outsource Limited is incorporated under PACRA and regulated and licensed by The Ministry of L... Read More

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