Job Detail

Position

Title: Senior Information Technology Manager
Position Type: Full Time
Location: Lusaka
Reports to: Operations Director

Primary Responsibilities and Duties

The Senior IT Manager will report to the Operations Director. Specific responsibilities will include management and support of IT systems across the project offices:

Administrative:

• Provide direct supervision to IT activities and related staff including the IT Manager, consultants and vendors.
• Provide administrative oversight over the IT unit including team task allocation, performance monitoring and appraisals.
• Conduct comprehensive annual IT audits and subsequent bi-annual reviews.
• Support the development and reviews of IT work-plans and budgets; and ensure implementation timeliness, completeness and cost effectiveness
• Foster understanding and adoption of IT policies and procedures by all staff
• Ensure alignment of organization’s IT policies with GRZ laws and regulations. In particular keep track of and update policies to ensure compliance with latest laws such as:

1. Electronic Communications and Transactions Act No. 4 of 2021 (‘the ECT Act’),
2. The Data Protection Act No. 3 of 2021 (‘the Data Protection Act’),
3. The Cyber Security and Cyber Crimes Act No. 2 of 2021 (‘the CSCC Act’),
4. The Information and Communications Technologies Act No. 15 of 2009 (‘the ICT Act’)

• Maintain up-to-date inventory of all IT assets including hardware equipment, software, licenses and agreements and ensure easy access to all staff
• Maintain IT service contracts and associated SLAs ensuring timely payments and service quality in liaison with the procurement and finance teams
• Provide routine progress reports on all IT activities to the Operations Director
• Conduct monthly, quarterly and annual resource requirement assessments and coordinate with the Operations Director in scheduling procurements
• Maintain, and ensure compliance with the IT policies and procedures

Technical:

• Develop, maintain and test business continuity plans and procedures
• Maintain and implement a schedule for preventative maintenance of all IT equipment
• Maintain documentation of IT infrastructure involving LAN, WAN, servers, Internet and cloud services.
• Monitor and ensure operational effectiveness of IT infrastructure and associated information systems
  Support implementation and maintenance of relevant health information systems and management support systems
• Liaise with JSI HQ IT team in the implementation and support of IT systems such as google workspace, slack, zoom, replicon and finance/accounting management systems.
  Perform other duties as assigned

Qualifications:

• A Master’s Degree in Information Technology, or related field from a recognized University with at least 15 years post qualification work experience
• Certifications in CISCO / Microsoft /CompTIA A+/CompTIA Network+/PMP are an added advantage
• The candidate should have verifiable hands-on technical skills in key areas of responsibility
• At least 15 years of relevant work experience with traceable references.
• At least 15 years’ experience in IT Systems Administration, Networking and user support
• Candidate should demonstrate ability to manage IT projects, supervise and mentor IT personnel.
• Candidate should be pro-active and able to equitably allocate tasks to team members; monitor and appraise activities on a regular basis.
• S/he should also be able to provide timely updates on progress of tasks to the supervisor, project staff and management.
• Strong client oriented service inclination, project management and exemplary interpersonal skills.
• Excellent written and verbal communication and presentation skills in English.
• Strong initiative and self-motivation required, with a commitment to teamwork.

Desirable Attributes:

• Experience supervising skilled IT teams and projects
• Ability to work under pressure and achieve required results
• Experience in with setup and administration of data servers including disaster recovery and performance tuning
• Experience in setting-up cooperate network infrastructure including cloud, WAN and LAN configuration with knowledge of security and monitoring systems
• Ethical and diligent

NOTE: We would like to emphasize that JSI/Zambia and its partners do not ask for money in exchange for employment