Job Detail

Main responsibilities

• Develop and implement Food & Beverage annual business plans and medium-term strategies, as well as establishing key performance objectives and plans to ensure the hotel meets its business targets and drives sustainable profitable growth.
• Maintain beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation, and service.
• With the Chef, maintain food and beverage cost while maintaining quality product, presentation, and service.
• Actively participates in the strategic marketing initiatives to ensure exposure of the Food & Beverage part of the Hotel and creates active strategies to maintain a strong social media engagement.
• Cultivate a culture of exploring new strategies on how revenue streams can be developed.
• Produce monthly management reports on the operation of Food and Beverage Department.
• Prepare departmental budgets ensuring that costs and departmental inventory is controlled, and that target productivity and performance levels are attained.
• Review food sales for accuracy daily.
• Proactively react to new trends in marketplace by implementing food and beverage promotions.
• Lead the restaurant, bar and events team in expense and cost control with required services and standards while monitoring the performance of all the outlets in this process.
• Drive high level of guest satisfaction through the consistent execution of brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates.
• Cultivate a positive culture surrounding the guest feedback platform and formulate strategies to continually improve the guest experience.
• Manage service aspects in all food and beverage assigned areas and events.
• Ensure the highest standards of Food & Beverage service and presentation in all food and beverage outlets.
• Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staff.
• Perform any other duties as requested by the General Manager.

Basic Requirements

• Diploma in Hotel Management or its equivalent.
• Must have 3-5 years of experience in a similar /related position.
• In-depth understanding of hotel systems, procedures with strong administrative capabilities.
• Exceptional organizational, leadership, problem solving and communication skills.
• Excellent customer service skills.
• Works well in stressful and high-pressure situations.
• Must maintain composure and objectivity under pressure.
•  Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Has the ability to train others to ensure 4 diamond service.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.