Job Detail

Job Description

Reporting to the General Manager –Corporate Business, the Corporate Business Client Services – Assistant Manager will be responsible for liaison between Sanlam, Corporate Clients and Brokers. The details of the job will include Query resolution, Broker and Client engagement & Service auditing. The ultimate objective of the investment being 100% business renewal, Zero Complaints and increased referrals at an annual return  of 1:3.

Main Duties/Responsibilities

• Broker Engagements –crafting, production and execution  of broker engagement plan
•  Management and resolution of broker complaints
•  Client Engagement – crafting, production and execution  of broker engagement plan
•  Customer Care Centre Management
• Tracking and communication of Services related process to Clients
• Service Auditing – periodic review of adherence to SLA
• Competitor service deliver analysis
•  Reporting
• Any other duties as assigned

Minimum qualifications and experience

•   Full Grade 12 Certificate or equivalent.
•   Degree in Business, Insurance Sales and Marketing or  related discipline
•    At least 2-3 years relevant working experience in a similar role
•    Proficient in Microsoft Word, Excel and Power point programmes.
•    Strong oral and written communication skills
•    Excellent organizational and interpersonal skills, and ability to work under pressure.
•    Adaptable to working in a fast paced, ever-changing environment
•    Flexibility in resolving issues and addressing changing priorities

How To Apply 

Interested candidates who meet the minimum qualifications should apply to the Head of Human Resources, Sanlam Life Insurance Zambia Limited, Zenera House, Corner Lagos and Lubuto Roads P.O. Box 31991, Lusaka Zambia or email to vacancies@sanlam.co.zm not later than Wednesday  20 October 2021.

Skills Required

• MS Office
• Communication skills