Job Detail

Essential Duties and Responsibilities and Expectations:

Assist with repairing and troubleshooting irrigation systems Customer ServicePerform all necessary services needed to customers to maintain their irrigation system.
Communicate with customers via phone or in-person to discuss new systems or maintenance of existing systems
Provide estimates as needed
Coordinate with the parts department to assure the required parts are on hand or ordered as needed
Expand customer base by additional advertising or cold calls etc
Follow up with customers after service is completed to assure everything is completed satisfactorily, if not determine job needs and finalize.
Documents and ReportsImplement policies set by the manager for customer invoicing
Review all work orders for each customer job for correctness to make sure all parts are included and unused parts are taken off-reservation for the job.
Verify all Material Lists per job
Work Hours: All days and hours needed to grow the pivot service department
Professional Dress: Agri logo button-down shirts, clean jeans, and appropriate PPE.
Show Respect to all Customers and Employees
Communication: 24-hour turnaround on all emails, texts, or phone call responses.

Qualifications

Basic mechanical skills to change tires, u-joints, gear boxes or wheel boxes
A general understanding of modern irrigation equipment is helpful
Background in Agriculture is beneficial
Motivated to work independently
Requires a driver s license and an acceptable driving record
Irrigation experience beneficial
Competencies or Knowledge, Skills and Abilities (KSA s):
Must be detail-oriented, organized, and capable of multitasking, managing several projects at one time, excellent customer service and interpersonal skills, ability to adapt, take direction, and learn new systems and processes as needed. Committed to customer satisfaction with high regard for others and completing tasks on time. Must be proficient in communication skills and demonstrate those skills and abilities.

Branch Management

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